Privacy Policy

Privacy at a Glance

For complete details, please read the full policy below.

1. Introduction

Geneplore AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord bots and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

When you use our Services, you may provide us with:

• Account Information: Discord user ID, username, and discriminator
• Payment Information: Payment details processed through our third-party payment processors (we do not store full credit card numbers)
• Support Communications: Information you provide when contacting our support team
• Settings and Preferences: Customization choices and feature preferences

2.2 Information Collected Automatically

When you interact with our Services, we automatically collect:

• Message Content: The content of messages sent in threads created by our bots, including text, commands, and prompts
• Conversation Data: Complete conversation histories within bot threads
• Usage Data: Commands executed, features accessed, timestamps, and interaction patterns
• Server Information: Discord server (Guild) IDs and names (when Guild Credits feature is enabled)
• Moderation Data: Messages flagged by our moderation systems in servers with AIMod enabled

2.3 Information from Third Parties

We may receive information from third-party services we integrate with, including:

• Discord: User profiles, server memberships, permissions, and message metadata
• AI Service Providers: Processing results from OpenAI, Google, Stability AI, Meta, and other AI platforms
• Payment Processors: Transaction confirmations and payment status

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Providing, operating, and maintaining our Services
• Processing your requests and commands
• Managing your account and subscriptions
• Processing payments and managing credits
• Delivering AI-generated responses and content

3.2 Service Improvement

• Analyzing usage patterns to improve our Services
• Training and fine-tuning our systems (when applicable)
• Developing new features and functionality
• Conducting research and analytics
• Testing and debugging

3.3 Security and Compliance

• Preventing abuse, fraud, and unauthorized access
• Enforcing our Terms of Service
• Detecting and addressing technical issues
• Complying with legal obligations
• Responding to legal requests and preventing harm

3.4 Communication

• Sending service-related announcements and updates
• Responding to your inquiries and support requests
• Providing customer service
• Sending marketing communications (with your consent where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We share information with third-party service providers who perform services on our behalf:

• AI Service Providers: OpenAI, Google, Stability AI, Meta, Replicate, RunPod (to generate AI responses)
• Database Services: MongoDB Atlas (for data storage)
• Payment Processors: To process transactions and manage subscriptions
• Analytics Providers: To analyze usage and improve our Services
• Infrastructure Providers: Discord and hosting services

These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain appropriate security measures.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Requests from law enforcement or government agencies
• Situations involving potential threats to safety
• Protection of our rights, property, or safety

4.3 Business Transfers

If Geneplore AI is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy:

• Message Content and Conversations: Stored indefinitely unless you request deletion
• User IDs and Thread IDs: Retained for the duration of our credit system operations and account management
• Server (Guild) Information: Retained while Guild Credits feature is active
• Moderation Logs: Retained as necessary for safety and compliance purposes
• Account Information: Retained until account deletion or as required by law

You may request deletion of your conversation data at any time through the /settings command by selecting "Delete Conversation."

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations or legitimate business purposes).

6.4 Objection and Restriction

You may have the right to object to or restrict certain processing of your personal information.

6.5 Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time.

6.6 Opt-Out of Marketing

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those messages or contacting us directly.

To exercise any of these rights, please contact us at support@geneplore.com. We will respond to your request within the timeframe required by applicable law.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure data storage through MongoDB Atlas and other trusted providers
• Monitoring for suspicious activity and abuse

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@geneplore.com, and we will delete such information.

Certain features of our Services may require users to be 18 or older due to the nature of AI-generated content.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through our Services.

We integrate with the following third-party services, each with their own privacy practices:

• Discord (Privacy Policy)
• OpenAI (Privacy Policy)
• Google (Privacy Policy)
• Stability AI (Privacy Policy)
• MongoDB Atlas (Privacy Policy)

11. Special Provisions for Specific Regions

11.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your information based on: (a) your consent, (b) performance of our contract with you, (c) compliance with legal obligations, or (d) our legitimate interests
• Data Protection Officer: [If applicable, provide contact information]
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority

11.2 California

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Categories of Information: We collect the categories of information described in Section 2
• Purposes: We use information for the purposes described in Section 3
• Disclosure: We disclose information as described in Section 4
• Sale of Information: We do not sell your personal information
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, contact us at support@geneplore.com.

11.3 Other Jurisdictions

If you are located in other jurisdictions with specific privacy laws, you may have additional rights. Please contact us for more information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Provide notice through our Services, email, or Discord server
• For significant changes, provide at least thirty (30) days' advance notice when reasonably possible

Your continued use of our Services after changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@geneplore.com
Discord: https://gnpl.me/discord
Support Ticket: Create a ticket in our Discord server (#🎫help channel)

For privacy-specific inquiries or to exercise your privacy rights, please include "Privacy Request" in the subject line.

Last Reviewed: 1/24/25